Shipping and Delivery

What shipping options are available?

To reduce waste, all products are made to order. This means shipping may take a little longer. At the moment, I don’t offer express shipping – all orders are sent with standard shipping and include tracking.

How can I calculate my shipping costs?

Shipping costs are calculated automatically during checkout based on your location and order volume. Here's a quick overview:

Destination	Shipping cost	Free shipping from
Austria	4 €	90 €
Germany	4 €	90 €
Rest of EU	9 €	120 €
USA*	$19–39	–

* Based on weight
Note: Fees and customs duties are not included – see below.

How long does production take?

Standard production time is up to 5 business days. If certain materials are out of stock, production may take up to 10 business days. I’ll email you if anything is delayed.

How can I track my order?

Every order comes with tracking. Once your order has been shipped, you'll receive a tracking link via email. Delivery times depend on your location.

Can I return an item?

If you’d like to return an item, please email me at hallo@keomakindl.at and include your order number. I’d also appreciate a short note on the reason – this helps me improve as a small business.

Once I’ve received your return, I’ll refund the full amount within 5 business days to the original payment method. Return shipping costs are not covered. I recommend using tracked shipping.

Your legal right of withdrawal is 14 calendar days (as per § 11 Abs. 1 FAGG). I voluntarily extend this to a 60-day return window so you can try things out stress-free.

Please note: Custom-embroidered, personalized items and digital products (e.g. embroidery files) are excluded from return and refund.

What about customs and import duties?

Orders shipped outside the EU may be subject to customs fees, taxes, or import duties. These charges are determined by your country and are not included in the item price.

Keoma Kindl does not collect customs or taxes at checkout and cannot predict additional charges. Any duties and fees must be paid by the recipient. Please check with your local customs office for more info.

Can I change my shipping address after placing an order?

If your order hasn’t been shipped yet, you can update the shipping address easily. If the package is already on its way, I’ll try to request an address change with the shipping provider – but I can’t guarantee it at that point.

In either case, please contact me as soon as possible at hallo@keomakindl.at.