Returns

Not happy?
No problem.

I stand behind every piece I embroider. Returns are as simple as I can make them.

Help & Clarification Not sure?
Get in touch. Fit issue, production error, personalised item. Depending on the problem, there may be a better solution. Open contact form
Personalised items are excluded. Items embroidered to order (e.g. with your name or custom text) are exempt from the right of withdrawal. If there's a production error, I replace it at my cost. Any other concern? Contact me and we'll find a fair solution.

How it works

1

Fill in the form

Name, email, and order number. Done in minutes.

2

Send back the parcel

With tracked shipping to this address:

Kandlgasse 5A, 1070 Wien, Austria

3

Get your money back

Within 7 days of the parcel arriving, to your original payment method.