Shipping Costs
| Destination | Shipping Fee | Free Shipping From |
|---|---|---|
| Austria | 4 € | 90 € order value |
| Germany | 7 € | 90 € order value |
| EU (other countries) | 9 € | 120 € order value |
| USA* | 19–39 $ | – |
* Shipping to the US is weight-based.
Important: Customs duties and import taxes are not included – see below.
Production Time
To save resources, all items are made to order at Keoma Kindl. Production usually takes up to 5 business days. If a material is temporarily out of stock, production may take up to 10 business days. In that case, you’ll be notified via email.
Tracking
Every order includes tracking. You’ll receive your tracking link via email once your package has been shipped. Shipping times vary depending on your location.
Returns and Withdrawal
You can return your order within 60 days of receiving it – no questions asked. Just send an email to hallo@keomakindl.at including your order number.
If you’d like to share why you're returning the item, I really appreciate it – as a small brand, this helps me improve my work and offer better service.
Once your return has arrived, I’ll issue a full refund within 5 business days to your original payment method.
Return shipping costs are not covered and must be paid by the customer. I recommend using tracked shipping.
Excluded from returns:
– personalized items
– custom-made or individually embroidered items
Legal note: The statutory right of withdrawal is 14 calendar days (§ 11 FAGG). I voluntarily extend this to 60 days so you can try things out with peace of mind. Each item is carefully made, checked, and packed by me – I’m confident in the quality and hope you’ll feel the same.
Customs and Import Fees
For deliveries outside the EU (e.g. USA), customs duties, import taxes or other fees may apply. These charges are not collected by Keoma Kindl and must be paid by the recipient. Please check with your local customs office before ordering to avoid unexpected costs.
Last updated: June 2025
